Charlotte Hoon
Stuart
Customer Experience in the Digital Age: How Direct Channels Are Shaping the Future of Restaurant Delivery
In this seminar, we’ll explore how industries like fashion and airlines have transitioned from relying on marketplaces
to developing direct channels, and how the restaurant industry is now following suit. We''ll discuss the motivations behind this shift, such as reducing
costs and enhancing brand control. We''ll also cover the challenges restaurants face, opportunities for growth, and real-world case studies. Finally,
we''ll examine the critical role of last-mile delivery and future industry trends.
