CX Insider
What is Selfridges formula for great customer service? What role is AI playing in the world of retail in shops like H&M? How does Vacheron Constantin create a luxurious experience both online and in store? And does Porsche agree that hyper-automation is the next CX boom?
Having been running for over five years, CX Insider is the leading podcast for professionals seeking to boost their CX game. Our goal is to build a community of creative thinkers, dedicated to improving the customer experience for all. We host unrivalled conversations on a range of topics from sustainability to customer service and the impact of AI.
On our YouTube channel, you’ll find full-length episodes (both studio and remote), episode clips for lighter viewing, and shorts from our best moments. We also publish audio episodes on all major channels, including Spotify and Apple Podcasts.
We’ll be there on both the 15th and 16th October at the Hospitality Tech Expo asking people like you questions like:
How do you empower staff to deliver the best customer experience?
How do you monitor and analyse customer feedback, and what tools do you use for this purpose?
How do you maintain consistency of your customer experience across multiple touchpoints like in store, web and social media?
If you’re a customer experience expert and would like to have your voice heard, then we want to hear from you!
Book your interview by clicking here and we’ll meet you on the day of the Hospitality Tech Expo to provide you with an interview and feature you across our channels.